New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501395 University of Edinburgh student discipline Not upheld, no recommendations January 2016
201501832 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations January 2016
201501895 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2016
201502037 The City of Edinburgh Council repairs and maintenance Some upheld, no recommendations January 2016
201502050 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2016
201502143 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations January 2016
201502258 Scottish Ambulance Service admission / discharge / transfer procedures Not upheld, no recommendations January 2016
201502273 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations January 2016
201502550 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2016
201502640 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations January 2016