Scottish Public Services Ombudsman

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What is the role of the Scottish Public Services Ombudsman (SPSO)?

The Scottish Public Services Ombudsman investigates NHS complaints that have been through the NHS complaints process and remain unresolved. As well as looking at complaints about the service provided by the NHS, we can look into complaints about clinical treatment. Complaints about the NHS often involve other issues. For example, the way care was received, concerns about dignity or compassion, or lack of information or involvement from patients, relatives and carers.

What is the role of the Professional Adviser?

The SPSO is seeking additional professional advisers to provide verbal and written advice to the Ombudsman and her investigating staff.  You will comment on cases being reviewed and ensure that findings and conclusions contained in reports are consistent and based on a strong, contemporary understanding of clinical issues.  You may also be invited to provide support and development to our staff, and to represent the Ombudsman’s office externally.

What are the benefits to me and my organisation?

This role will provide you with an excellent opportunity for personal and professional development. You will contribute to the wider learning and improvement of the NHS in Scotland by influencing national strategy and policy. Your organisation will also benefit from your expertise, knowledge and skills in listening, learning and resolving complaints.

What experience and skills are required?

We are seeking surgeons who are in current practice and registered with the GMC. We value people who are able to analyse conflicting information, present information in an easy to understand and logical manner and demonstrate balanced judgement, empathy, fairness and impartiality.

The posts are on a contract for services basis (approximately 1 day per month) for a 12-month period, with the potential to renew the contract at the end of the period. The posts attract a remuneration fee plus necessary expenses. 

Would you like to find out more about the role?

For informal discussions please email Dr Dorothy Armstrong, Lead Professional Adviser at

The closing date is 21st July 2017 at 5pm. Please see the attached tender and FAQ’s sheet at the top right of this page for further information on how to apply.

Updated: June 23, 2017