Scottish Public Services Ombudsman

Call us on 0800 377 7330

We can give you any of our leaflets in other languages and formats (such as large print, audio, Braille, or a different file format for use with assistive technology) if you ask. Please contact us to ask for a leaflet in another language or format.

 

How to complain about a public service (PDF, 300KB)

This leaflet tells you about how to complain about a public service and has an example of what to put in a complaint letter if you want to complain in writing.

Front cover of How to complain to the SPSO

 

How to complain to the SPSO (PDF, 573KB)

This leaflet tells you about SPSO and how to make a complaint to us.

Front cover of the SPSO Complaints Form

 

Complaints Form (PDF 78KB)

Our complaints form includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

If you wish to fill this form in electronically, please use our online complaints form.

 

Front cover of Your complaint at the SPSO

 

Your complaint at the SPSO (PDF, 220KB)

This leaflet tells you about our process and how we handle complaints.

 

Easy read advice leaflet (PDF 1.6MB)

Advice on how to complain in an easy to read format with graphics.

 

Unacceptable actions policy (PDF 48KB)

This document explains how we handle unacceptable behaviour by complainants.

View leaflet as HTML

 

Customer Service Standards (PDF, 47KB)

We are committed to offering you a high-quality service. Our Customer Service Standards describe how you can expect us to act.

 

Your complaint, our decision leaflet (PDF 40KB)

This leaflet gives information about what to do if you wish to request a review of a decision made by us.

SPSO Complaints and Privacy (PDF 60KB)

This leaflet tells you the kinds of information we collect about you when you bring a complaint to us. It also explains how we'll store and handle that data, and keep it safe.

Welfare Fund Applications and Privacy (59KB)

This leaflet tells you the kinds of information we collect about you when you bring us an application for a welfare fund decision review. It also explains how we'll store and handle that data, and keep it safe.

 

Updated: August 30, 2018