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Scottish Public Services Ombudsman

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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

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  5. Memoranda of Understanding

Memoranda of Understanding

We have a memorandum of understanding or protocol with:

The Care Inspectorate - July 2016 (PDF, 308KB)
Audit Scotland - March 2016 (PDF, 113KB)
The Drinking Water Quality Regulator - March 2017 (PDF 327KB)
The Equality and Human Rights Commission - Feb 2016 (PDF 146KB)
The Fire Service Inspectorate in Scotland - Sept 2015 (PDF 188KB)
The General Dental Council - Feb 2016 (PDF 211KB)
Healthcare Improvement Scotland - Jul 2013 (PDF 276KB)
The Keeper of the Records of Scotland - Feb 2016 (160KB)
The Mental Welfare Commission for Scotland - Feb 2012 (PDF 4.5MB)
The Office of the Scottish Charity Regulator - Jul 2013 (PDF 200KB)
The Scottish Housing Regulator - March 2015 (PDF 3.2MB)
The Scottish Social Services Council - Mar 2011 (PDF 1.1MB) 
The Water Industry Commission for Scotland - Dec 2011 (PDF 1.8MB)

Updated: March 19, 2019

Policy work

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News

  • INWO training courses launch
  • Ombudsman's findings December 2020
  • Sharing Intelligence for Health and Care Group annual report published
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