Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Our findings

We publish findings to share learning from complaints and inform improvement.

Investigation reports

In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online as an investigation report.

Decision reports

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports.

Updated: December 19, 2018