Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected. Please read our information for customers and organisations
xxxxxxIn 2018-19, 1,567 people contacted our Scottish Welfare Fund (SWF) team. This is a 34% increase on 2017-18, largely accounted for by signposting enquiries which rose from 424 in 2017-18 to 762 in 2018-19.
We handled 287 community care grant reviews and 513 crisis grant reviews, a total of 800.
The overall average uphold rate for crisis grant applications was 32%.
The overall average uphold rate for community care grant reviews was 51%.
Detailed information about the enquiries and reviews we handled over the course of the year is provided below:
Updated: November 27, 2019