In 2020-21 we received:
- 1,093 review applications – a 5% increase on the 1,038 in the previous year
- 212 community care grants
- 740 crisis grants
- 141 self-isolation support grants
We handled:
- 1,099 review applications – a 6% increase on the 1035 in the previous year
- 217 community care grants
- 742 crisis grants
- 140 self-isolation support grants
Other key figures
- 2,405 – the number of people to contact our Scottish Welfare Fund team. An increase of 29% from the previous year.
- 1,312 – the number of people we signposted to other forms of assistance. 806 of those were signposted to their local council.
- 833 – the number of review requests that progressed to a decision being made:
- 53% - the uphold rate for community care grant applications. This remains the same as the previous year.
- 25% - the uphold rate for crisis grant applications. Down from 27% in the previous year.
- 29% - the uphold rate for self-isolation support grant applications.
- 95% - the percentage of community care grants determined within 21 working days.
- 100% - the percentage of crisis grants determined within one working day.
- 96% - the percentage of self-isolation support grants determined within one working day.
Detailed information about the enquiries and reviews we handled over the course of the year is provided below:
- 2020-21 Scottish Welfare Fund outcome breakdown (Excel, 45KB)
- 2020-21 Scottish Welfare Fund outcome breakdown (PDF, 489KB)
- 2020-21 Scottish Welfare Fund findings breakdown (Excel, 44KB)
- 2020-21 Scottish Welfare Fund findings breakdown (PDF, 587KB)
Note: Self-isolation support grants were introduced by the Scottish Government on the 12 October 2020, therefore these figures represent Q3 and Q4 of 2020-21 only.