Office closure - 5pm Thursday 28 March - 2 April 2024

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. You can still request a review via our online form but we will not be able to respond until we reopen. Wishing you a happy Easter!

Who we are & what we do

We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.

We are not part of any council and our service is free.

About our service

Ask us for an independent review

Are you unhappy with a council’s review of your community care, crisis or self-isolation support grant application decision? Ask us for an independent review.

Request review

Information centre

Information for customers, advisers and councils, statistics & reports.

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Case summaries

Browse or search our database of case summaries.

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Contact us

Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.

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