COVID-19 update
Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are also responding to emails; however, due to the impact on our staffing resources, our response times might be affected. Please read our information for customers and organisations
Who we are & what we do
We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.
We are not part of any council and our service is free.
Ask us for an independent review
Are you unhappy with a council’s review of your community care, crisis or self-isolation support grant application decision? Ask us for an independent review.
Information centre
Information for customers, advisers and councils, FAQs, statistics & reports.
Contact us
Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.
