Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

About us

We independently review council’s decisions about Scottish Welfare Fund applications under the Welfare Funds (Scotland) Act 2015.

If you have asked the council for a Crisis Grant or a Community Care Grant and are unhappy with their decision you can request an independent review.

Please note: You can only do this after you have asked the council to carry out a first tier review of their decision and received a response. 

We are not part of the council and our service is free.

We can decide:

  • to change part or all of the council’s decision;
  • to tell the council to make a new decision, or;
  • not to change the council’s decision in any way.

We won’t reduce or take away any award the council has given you.

Updated: June 14, 2017