Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

We are committed to making our service easily accessible to everyone.  In designing our offices, our procedures and this website, we have tried to ensure that we are as open and accessible as possible.

Accessing our service

If you have specific needs, we will make reasonable adjustments wherever possible.  You can tell us about your needs on your application form, or you can contact us.  Please explain exactly what you need, and we will let you know what we can do.

Other languages and formats

We welcome enquiries in all languages. Phone us on freephone 0800 014 7299 or contact us online and tell us which language you use.  We will provide telephone interpretation support as quickly as possible.

We can also provide our advice and information leaflets in other languages and formats (such as large print or Braille).  Please tell us what you need.  We have a portable loop induction system in our office for hearing aid users.

Website accessibility

The SPSO is committed to making this website accessible to everyone. We have developed it following web standards and accessibility guidelines, and aim to meet and where possible exceed level AA of the W3C’s Web Content Accessibility Guidelines.

You can find out more about web accessibility standards at the W3C accessibility information page.

If you want to change the size of the text used on this website, most web browsers allow users to override formatting and to change fonts and font sizes. Different browsers, such as Microsoft Explorer and Firefox, have different methods for changing these settings, so you will need to consult the 'Help' section on your browser's menu area to find out how to do this.  The BBC website has some helpful guidance about increasing the size of the text on your screen.

We have a Browsealoud function on our website which will read our website text for you as an audio clip.  See the Browsealoud website for more information about this function.

Getting help

There are people who can help you make a complaint. You could ask a friend, a relative, a councillor, your MSP or an advocate. You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance or by calling the Citizens Advice Bureau.  For advice from us, please call us on freephone 0800 014 7299.

Improving our accessibility

We are always looking for ways to improve accessibility. Please call us on 0800 014 7299 if you have feedback or suggestions.

Updated: March 30, 2016