Office closure - 5pm Thursday 28 March - 2 April 2024

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. You can still request a review via our online form but we will not be able to respond until we reopen. Wishing you a happy Easter!

Case summaries

Subject Month / Year Outcome
Entitlement to SWF for people from abroad Ms C applied for a crisis grant for assistance with living costs. December 2019 Upheld
Entitlement to SWF for people from abroad Ms C asked for an independent review of the council’s decision. December 2019 Upheld
Overarching principle being used as the reason for decline Mr C asked for an independent review of the council's decision January 2020 Upheld
Definition of an emergency Ms C asked for an independent review of the council's decision. January 2020 Upheld
Decision making with limited information Mr C applied for a community care grant for a number of household items. February 2020 Upheld
Decision making with limited information Ms C asked for an independent review of the council’s decision. February 2020 Upheld
Where we have asked the council to reconsider the application Ms C applied for a community care grant for a number of household items. March 2020 Upheld
Where we have asked the council to reconsider the application Mr C applied for a crisis grant as he had received earnings which impacted on the amount of Universal Credit (UC) he received. March 2020 Upheld
Meeting the need Ms C, a social worker, requested an independent review on behalf of her client (Mr A). April 2020 Upheld
Meeting the need Ms C asked for an independent review of the council’s decision. April 2020 Upheld