Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Decision making with limited information Mr C applied for a community care grant for a number of household items. February 2020 Upheld
Decision making with limited information Ms C asked for an independent review of the council’s decision. February 2020 Upheld
Definition of an emergency Ms C asked for an independent review of the council's decision. January 2020 Upheld
Overarching principle being used as the reason for decline Mr C asked for an independent review of the council's decision January 2020 Upheld
Entitlement to SWF for people from abroad Ms C asked for an independent review of the council’s decision. December 2019 Upheld
Entitlement to SWF for people from abroad Ms C applied for a crisis grant for assistance with living costs. December 2019 Upheld
Poor signposting Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant for living expenses for his family. November 2019 Not upheld
Poor signposting Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant as he spent his Universal Credit payment taking his cat to the vet and had no money until his next payment of benefit. November 2019 Not upheld
Decision making with limited information Mr C applied for a crisis grant for food and living expenses. October 2019 Upheld
Decision making with limited information Mr C, a solicitor, applied for a community care grant on behalf of his client, Mr A, who had recently been allocated an unfurnished tenancy. October 2019 Upheld