Case summaries

Subject Month / Year Outcome
Priority assessments not taking into account circumstances C, an advice worker, asked for an independent review of the council's decision on behalf of their client (A). October 2020 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their community care grant application. September 2020 Not upheld
Applications impacted by the COVID-19 pandemic C asked for an independent review of the council’s decision. September 2020 Not upheld
Applications impacted by the COVID-19 pandemic C asked the council for a crisis grant as they had lost their job due to the COVID-19 pandemic. September 2020 Upheld
Applications impacted by the COVID-19 pandemic C, a housing officer, asked for an independent review of the council’s decision on a community care grant application on behalf of A. September 2020 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their crisis grant application. September 2020 Upheld
Low income C asked their council for a crisis grant as they had run into financial difficulties and were struggling with their mental health. August 2020 Upheld
Ongoing feature of expenditure C, a support worker, asked SPSO to review the council's decision about their client's (A) community care grant application. August 2020 Upheld
Definition of an emergency C asked for an independent review of the council’s decision. July 2020 Upheld
Definition of an emergency C asked for an independent review of the council’s decision. July 2020 Upheld