Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant. He had received a benefit payment but had used the majority of this payment giving money to his mother and buying clothes. September 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Mr C asked the SPSO to review the council's decision to refuse him a crisis grant September 2018 Upheld
Change of circumstances within 28 days Mr C applied for a crisis grant as he had no funds for gas or electricity after repaying money to an illegal money lender towards debts he owed September 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant as he was having deductions from his Universal Credit (UC) and also incurred a bank charge September 2018 Upheld
Low income Ms C applied for a crisis grant after both she and her partner lost their jobs unexpectedly September 2018 Upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant for food and living expenses as he had no money for food for his family until his next benefit payment September 2018 Not upheld
Common medical conditions with respect to priority Ms C applied for a community care grant for a number of household items August 2018 Upheld
Meeting the need Miss C applied to the fund as she had experienced an infestation of bed bugs which had meant she had to remove a number of household items August 2018 Upheld
Change of circumstances within 28 days Ms C applied for a crisis grant as she had recently been made homeless and was sleeping rough August 2018 Upheld
Entitlement to SWF for people from abroad Mr A, who is a European Economic Area (EAA) national, applied for a crisis grant as he had stopped working due to illness August 2018 Upheld