Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Priority hall carpets Ms C made an application for a community care grant for a number of household items October 2018 Upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant in order to obtain food, gas and living expenses October 2018 Not upheld
When applicants incur detriment sourcing items themselves Mr C requested applied for a community care grant for a number of items after securing his own tenancy following a period of homeless October 2018 Not upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant as he was having deductions from his Universal Credit (UC) and also incurred a bank charge September 2018 Upheld
Low income Ms C applied for a crisis grant after both she and her partner lost their jobs unexpectedly September 2018 Upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant for food and living expenses as he had no money for food for his family until his next benefit payment September 2018 Not upheld
On-going feature of expenditure Mr C, a welfare rights officer applied on behalf a Mr A, a European Economic Area national whose benefits claim had been stopped due to a missed meeting September 2018 Upheld
Meeting the need Miss C applied for a crisis grant for living expenses after her tax credits were suspended and she had no money for food and living expenses September 2018 Upheld
Inconsistencies/ Reason to doubt Mr C applied for a crisis grant for living expenses after his employer terminated his employment while he was signed unfit to work, and awaiting the first payment benefit September 2018 Not upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant. He had received a benefit payment but had used the majority of this payment giving money to his mother and buying clothes. September 2018 Upheld