Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Change of circumstances within 28 days Ms C applied for a crisis grant as she had recently been made homeless and was sleeping rough August 2018 Upheld
Entitlement to SWF for people from abroad Mr A, who is a European Economic Area (EAA) national, applied for a crisis grant as he had stopped working due to illness August 2018 Upheld
Meeting the need Mr A applied for a crisis grant as he was waiting on a Tax Credits appeal August 2018 Not upheld
Priority washing machines for single people Mr C applied for a Community Care Grant for a washing machine August 2018 Upheld
Exceptional circumstances for crisis grants Mr C requested an independent review of the council's decision on his crisis grant July 2018 Not upheld
Low income Ms C applied for a community care grant for a number of household items including a bed, white goods and flooring July 2018 Upheld
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application July 2018 Not upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost a purse containing a month’s Universal Credit while shopping July 2018 Not upheld
Entitlement to SWF for people from abroad Mr C, applied for a crisis grant on behalf of Ms A, requesting money for food and living expenses July 2018 Upheld
Inconsistencies/ Reason to doubt Mr C applied to the council for a crisis grant July 2018 Upheld