Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Low income Ms C applied for a community care grant for a number of household items including a bed, white goods and flooring July 2018 Upheld
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application July 2018 Not upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost a purse containing a month’s Universal Credit while shopping July 2018 Not upheld
Inconsistencies/ Reason to doubt Mr C applied to the council for a crisis grant July 2018 Upheld
Entitlement to SWF for people from abroad Mr C, applied for a crisis grant on behalf of Ms A, requesting money for food and living expenses July 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Ms C applied to the SWF for a crisis grant for food and essentials July 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant for food and living expenses July 2018 Upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant as he had lost his money after withdrawing all of it in one go July 2018 Not upheld
Priority hall carpets Ms C applied for a community care grant for a hall carpet July 2018 Not upheld
Exceptional circumstances for crisis grants Ms C applied for a crisis grant for assistance with living expenses July 2018 Upheld