Case summaries

Subject Month / Year Outcome
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application October 2018 Upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a replacement bed and sofa, carpets for her living room, window blinds, clothing and redecorating costs October 2018 Upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost her purse while shopping October 2018 Upheld
Lost money Mr C applied for a crisis grant. He advised that he had lost his wallet containing £200.00 October 2018 Upheld
Priority curtains Mr C, who works for a housing charity, requested an independent review on behalf of his client (Mr A) October 2018 Upheld
Definition of an emergency Mr C applied for a crisis grant. He had received a benefit payment but had used the majority of this payment giving money to his mother and buying clothes. September 2018 Upheld
Definition of an emergency Mr C asked the SPSO to review the council's decision to refuse him a crisis grant September 2018 Upheld
Change of circumstances within 28 days Mr C applied for a crisis grant as he had no funds for gas or electricity after repaying money to an illegal money lender towards debts he owed September 2018 Upheld
Definition of an emergency Mr C applied for a crisis grant as he was having deductions from his Universal Credit (UC) and also incurred a bank charge September 2018 Upheld
Low income Ms C applied for a crisis grant after both she and her partner lost their jobs unexpectedly September 2018 Upheld