Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Crisis grants that are not as a result of an unforeseen event Ms C applied for a crisis grant November 2018 Upheld
Lost money Ms C, a single parent with a young dependent, applied for a crisis grant having lost her purse while shopping November 2018 Upheld
Exceptional pressure qualifying criterion Mr C applied for a community care grant after moving home November 2018 Not upheld
When applicants incur detriment sourcing items themselves Mr C requested applied for a community care grant for a number of items after securing his own tenancy following a period of homeless October 2018 Not upheld
On-going feature of expenditure Ms C applied for a crisis grant for food and living expenses October 2018 Upheld
Priority curtains Ms C applied for a community care grant on behalf of Ms A, who had fled domestic abuse and who had been living in a refuge prior to securing her own tenancy October 2018 Upheld
Meeting the need Ms C applied for a crisis grant in order to obtain money for food and living expenses October 2018 Upheld
Meeting the need Mr C applied for a crisis grant for food, living expenses and travel October 2018 Upheld
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application October 2018 Upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a replacement bed and sofa, carpets for her living room, window blinds, clothing and redecorating costs October 2018 Upheld