Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Meeting the need Miss C applied to the fund as she had experienced an infestation of bed bugs which had meant she had to remove a number of household items August 2018 Upheld
Change of circumstances within 28 days Ms C applied for a crisis grant as she had recently been made homeless and was sleeping rough August 2018 Upheld
Meeting the need Ms C, who had two children, one under 16 and one over, had applied for a crisis grant for food, gas and electricity July 2018 Upheld
Exceptional circumstances for crisis grants Mr C requested an independent review of the council's decision on his crisis grant July 2018 Not upheld
Low income Ms C applied for a community care grant for a number of household items including a bed, white goods and flooring July 2018 Upheld
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application July 2018 Not upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost a purse containing a month’s Universal Credit while shopping July 2018 Not upheld
Entitlement to SWF for people from abroad Mr C, applied for a crisis grant on behalf of Ms A, requesting money for food and living expenses July 2018 Upheld
Inconsistencies/ Reason to doubt Mr C applied to the council for a crisis grant July 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Ms C applied to the SWF for a crisis grant for food and essentials July 2018 Upheld