Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Priority hall carpets Ms C applied for a community care grant for a hall carpet July 2018 Not upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant as he had lost his money after withdrawing all of it in one go July 2018 Not upheld
Exceptional circumstances for crisis grants Ms C applied for a crisis grant for assistance with living expenses July 2018 Upheld
Meeting the need Ms C, who had two children, one under 16 and one over, had applied for a crisis grant for food, gas and electricity July 2018 Upheld
Lost money Mr C applied for a crisis grant after losing his wallet on the bus June 2018 Upheld
On-going feature of expenditure Ms C applied for a crisis grant in order to obtain £300.00 for fuel oil, explaining that this was the minimum payment required to arrange a delivery June 2018 Not upheld
On-going feature of expenditure Ms C requested an independent review of the council's decision on her crisis grant application June 2018 Upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant as his Universal Credit payment had been sanctioned June 2018 Not upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant for money for food and electricity June 2018 Upheld
On-going feature of expenditure Ms C applied for a crisis grant for living expenses June 2018 Not upheld