Leaflet for advisers
Our leaflet for advisers contains information about the SPSO's role, how to help an applicant who may be wanting to ask for an independent review, and a Quick Guide to some common situations. You can view this leaflet online, or you can download it as a PDF.
Our policies and procedures
We also have the following documents available (from the Related Documents section on this page):
- Statement of Practice
- Case Handling Guidance
- Rules on Oral Hearings
- Draft Equality and Human Rights Impact Assessment including Privacy Impact Assessment (We are welcoming comments on this document and will not complete the assessment of our process until 1 April 2017. If you have any comments on any aspects of the assessment including the tool we are using or if you have any feedback from your experience of our service that would help develop this work, please contact us.)
Our SWF team are here to help. If you need information in another format, or you have any questions, please phone 0800 014 7299 or contact us online.