Delays in complaints handling Current allocation delay: 14-16 weeks We are very sorry, but due to an increase in the volume of cases we are currently receiving there is a delay of 14-16 weeks in allocating some complaints to a Complaints Reviewer. We are continuing to make positive improvements in how we deliver our service. We assure you we will read every complaint as it comes in. Please see more detailed information on our delays. Thank you for your patience. To continue to submit your complaint to the SPSO, please click Next:
