SPSO

The Scottish Public Services Ombudsman (SPSO) covers three functions. Please select which of our services you need below. If you are unsure contact us here or call us on 0800 377 7330.

Scottish Public Services Ombudsman

The SPSO is the final stage for complaints about public service organisations in Scotland.

Follow the link below if

  • you would like to find out more about making a complaint
  • you want to submit a complaint online
  • you are a looking for information relating to complaints handling standards or require guidance or support as a public service organisation
  • you are looking for corporate information about our organisation

Scottish Welfare Fund Independent Review

We carry out independent reviews of decisions that councils make on community care and crisis grant applications.

Follow the link below if

  • you would like to ask us for a review of a council decision about a community care grant or a crisis grant application
  • you would like to find out more about the review process
  • you are an adviser helping an applicant who is unsatisfied with a council’s decision

Independent National Whistleblowing Officer

The Independent National Whistleblowing Officer (INWO) the final stage of the process for those raising concerns about the NHS in Scotland.

Follow the link below if

  • you would like to find out more about the National Whistleblowing Standards or how to implement them in an NHS organisation
  • you would like to find out more how to raise a concern about the NHS in Scotland