We are Scotland's Ombudsman

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.

Find out more in our Information Centre


Information about how to make a complaint and what happens to your complaint in our office

Submit a complaint

Begin your complaint using our secure online complaint form

Make a complaint now

For Organisations

Information about the Model Complaints Handling Procedures for individual sectors under our remit and resources to support public service organisations in handling complaints

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Browse or search our database of complaint findings across all sectors under our remit.

Our services

Apart from complaints handling, the SPSO is also the Independent National Whistleblowing Officer and offers the Scottish Welfare Fund Independent Review service.

Find out more