We appreciate that it is an anxious and difficult time for members of the public at present, the current situation is fast moving and public service organisations are working hard to ensure that they deliver vital services with reduced resourcing.
Please note that due to the current impact of COVID-19, we estimate that there may be a delay allocating your complaint to a Complaints Reviewer for further consideration of around eight months. If we are able to consider your complaint sooner, we will be in touch with you.
Like many public service organisations, we are working hard to continue to deliver our service under challenging circumstances. In light of these challenges we would encourage you to refrain from using this form to complain to our office if your complaint is about the following matters:
- Delays with complaint responses
- Matters which are likely to resolve themselves within the next few weeks/months
- Delays in service delivery which are the result of organisations having to cope with COVID-19 and which are non-essential.
Please find more information on our COVID-19 update.