This form is only for complaints about our service. We take complaints about our service seriously.

If you want to complain about another organisation, you should use the SPSO online complaints form.

Our customer service complaints procedure (PDF) tells you how we consider complaints about our service. If you’re unhappy with our service, use this form to let us know.

If you are not satisfied with our decision on your complaint, you need to use a different process. Our leaflet Your complaint, our decision (PDF) explains how we reach a decision and the circumstances in which you may ask us for a review.

If you’re unsure which process to use, please ask us.

This form is only for complaints about our service. We take complaints about our service seriously.

If you want to ask us for an independent review of a council’s final decision on a Crisis Grant or a Community Care grant, you should use the Scottish Welfare Fund application form.

Our customer service complaints procedure tells you how we consider complaints about our service. If you’re unhappy with our service, use this form to let us know.

If you are not satisfied with our decision on your independent review of your Scottish Welfare Fund application, you need to use a different process. Our leaflet ‘Asking us to reconsider our decision’ explains how we reach a decision and the circumstances in which you may ask us to consider it. Please contact us for a copy of this leaflet.

If you’re unsure which process to use, please ask us.

This form is only for complaints about our service. We take complaints about our service seriously.

If you want to raise a whistleblowing concern with the Independent National Whistleblowing Officer (INWO), you should use our whistleblowing complaints form.

Our customer service complaints procedure (PDF) tells you how we consider complaints about our service. If you’re unhappy with our service, use this form to let us know.

If you are not satisfied with our decision on your whistleblowing complaint, you need to use a different process. Our decision review process webpage explains how we reach a decision and the circumstances in which you may ask us for a review.

If you’re unsure which process to use, please ask us.