Call us

  • Freephone 0800 377 7330 or call 0131 225 5300. 

In person

If you would like to visit us in person, you must arrange an appointment first by phoning 0800 377 7330

  • Scottish Public Services Ombudsman
    Bridgeside House
    99 McDonald Road
    EH7 4NS

We are open Monday, Wednesday, Thursday and Friday 9am-5pm; Tuesday 10am-5pm.

We do not offer home visits as part of our investigation process.  However, we will make reasonable adjustments if deemed appropriate.

By post

  • Freepost SPSO

This is all you need to write on the envelope, and you don't need to use a stamp.


  • 0800 377 7331



If you require our communications in other languages and formats (such as large print, BSL or Braille), please visit our Accessibility webpage or contact the Assessment and Guidance team directly.

If you are visiting us in person, Bridgeside House is wheelchair accessible.  There is an access ramp from the street to the building doorway and a video intercom which is at an accessible height.  The building also has a lift.

There is metered on-street parking directly outside the front of Bridgeside House and a dropped kerb to the right of the building where McDonald Road meets Papermill Wynd.


Updated: July 26, 2019