COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

Contact us

This page has been updated to reflect the changes to our service as a result of COVID-19.  The best way to contact us during this time is by using the contact forms directly below.

For the public:

For organisations:

Other

Working with us: respecting each other

We are committed to providing a fair and accessible service. We believe that everyone who contacts us has the right to be treated with respect and dignity.

We will do our best to engage with you positively and use the best method for you.  

Tell us if something is going wrong

  • We want to fix problems and to know if you are unhappy. 
  • Please tell us; we will check what we have done against our standards and make changes if we can.

Remember we are people too

  • Our staff have the same rights to be treated with respect and dignity as our users, and we must provide a safe working environment for them.
  • We must also provide a service to all our customers.

This means we need to handle any situation or actions which could have a negative impact on our staff or our ability to work. We may need to speak with you about this or we may need to change the way we engage with you. If this happens, we will explain what we are doing and why. Details of our policy about this can be found here, or we can send you a copy of this policy on request.

Call us

From Monday 25 May 2020 we will be operating a limited service.  Our phone line will be open at the following times:

Monday: 2pm - 4pm

Tuesday: 10am - 12pm

Wednesday: 2pm - 4pm

Thursday: 10am - 12pm

Friday: 11am - 1pm

A member of our Assessment & Guidance team will be available to answer general enquiries or for advice on how to make a complaint.  At this time we are unable to transfer calls to specific members of SPSO staff, ask colleagues to return calls or give updates on individual cases.  If you have a query about a case already with us, please email Ask@spso.gov.scot.  

You can call us on Freephone 0800 377 7330 or call 0131 225 5300. 

BSL users can call us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service.
Find out more on the contactSCOTLAND website.


 

Post

Our address is:

Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS

[NB: If you would like to request a Freepost envelope from us, please contact us on 0800 377 7330 or via our contact form.]

Fax

  • 0800 377 7331

In person

Our office is currently closed to visitors.  Please see our service update for more information.  
 

Accessibility

If you require our communications in other languages and formats (such as large print, BSL or Braille), please visit our Accessibility webpage or contact the Assessment and Guidance team directly.

If you are visiting us in person, Bridgeside House is wheelchair accessible.  There is an access ramp from the street to the building doorway and a video intercom which is at an accessible height.  The building also has a lift.

There is metered on-street parking directly outside the front of Bridgeside House and a dropped kerb to the right of the building where McDonald Road meets Papermill Wynd.

Updated: October 1, 2021