Communicating positively

  • We are committed to providing a fair and accessible service.
  • We believe that everyone who contacts us has the right to be treated with respect and dignity.
  • We also believe that our staff have the same rights, and we must provide a safe working environment for our staff.
  • We must also ensure the efficient and effective operation of our service to all our customers.

Our unacceptable actions policy explains how we address unacceptable actions towards our staff.  This can be found here, or we can send you a copy of this policy on request.

Our policy sets out the kinds of actions and behaviour that may have a negative effect and what we will do if this occurs. 

We recognise that some people may have difficulties in expressing themselves or communicating clearly, especially when anxious or upset. We also understand that some people may find it difficult to identify what impact their behaviour might have on other people. We will always consider making reasonable adjustments if we are asked to do so - but we may still use the policy if actions or behaviours are having a negative effect on our staff or our work.

Call us

Freephone 0800 377 7330 or call 0131 225 5300. 
 

BSL users can call us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service. Find out more on the contactSCOTLAND website.


 

In person

If you would like to visit us in person, you must arrange an appointment first by phoning 0800 377 7330

  • Scottish Public Services Ombudsman
    Bridgeside House
    99 McDonald Road
    Edinburgh
    EH7 4NS

We are open Monday, Wednesday, Thursday and Friday 9am-5pm; Tuesday 10am-5pm.

We do not offer home visits as part of our investigation process.  However, we will make reasonable adjustments if deemed appropriate.

By post

  • Freepost SPSO

This is all you need to write on the envelope, and you don't need to use a stamp.

Fax

  • 0800 377 7331

Map

Accessibility

If you require our communications in other languages and formats (such as large print, BSL or Braille), please visit our Accessibility webpage or contact the Assessment and Guidance team directly.

If you are visiting us in person, Bridgeside House is wheelchair accessible.  There is an access ramp from the street to the building doorway and a video intercom which is at an accessible height.  The building also has a lift.

There is metered on-street parking directly outside the front of Bridgeside House and a dropped kerb to the right of the building where McDonald Road meets Papermill Wynd.

 

Updated: October 8, 2019