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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Contact us

This page has been updated to reflect the changes to our service as a result of COVID-19.  The best way to contact us during this time is by using the contact forms directly below.

For the public:

For organisations:

Other

Communicating positively

  • We are committed to providing a fair and accessible service.
  • We believe that everyone who contacts us has the right to be treated with respect and dignity.
  • We also believe that our staff have the same rights, and we must provide a safe working environment for our staff.
  • We must also ensure the efficient and effective operation of our service to all our customers.

Our unacceptable actions policy explains how we address unacceptable actions towards our staff.  This can be found here, or we can send you a copy of this policy on request.

Our policy sets out the kinds of actions and behaviour that may have a negative effect and what we will do if this occurs. 

We recognise that some people may have difficulties in expressing themselves or communicating clearly, especially when anxious or upset. We also understand that some people may find it difficult to identify what impact their behaviour might have on other people. We will always consider making reasonable adjustments if we are asked to do so - but we may still use the policy if actions or behaviours are having a negative effect on our staff or our work.

Call us

From Monday 25 May 2020 we will be operating a limited service.  Our phone line will be open at the following times:

Monday: 2pm - 4pm

Tuesday: 10am - 12pm

Wednesday: 2pm - 4pm

Thursday: 10am - 12pm

Friday: 11am - 1pm

A member of our Assessment & Guidance team will be available to answer general enquiries or for advice on how to make a complaint.  At this time we are unable to transfer calls to specific members of SPSO staff, ask colleagues to return calls or give updates on individual cases.  If you have a query about a case already with us, please email Ask@spso.gov.scot.  

You can call us on Freephone 0800 377 7330 or call 0131 225 5300. 

 

BSL users can call us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service. Find out more on the contactSCOTLAND website.


 

In person

Our office is currently closed to visitors.  Please see our service update for more information.  

By post

  • Freepost SPSO

This is all you need to write on the envelope, and you don't need to use a stamp.

Fax

  • 0800 377 7331

Map

Accessibility

If you require our communications in other languages and formats (such as large print, BSL or Braille), please visit our Accessibility webpage or contact the Assessment and Guidance team directly.

If you are visiting us in person, Bridgeside House is wheelchair accessible.  There is an access ramp from the street to the building doorway and a video intercom which is at an accessible height.  The building also has a lift.

There is metered on-street parking directly outside the front of Bridgeside House and a dropped kerb to the right of the building where McDonald Road meets Papermill Wynd.

 

Updated: May 21, 2020