Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Exceptional circumstances for crisis grants C requested an independent review of the council's decision on their crisis grant application. June 2020 Upheld
Exceptional circumstances for crisis grants C asked for an independent review of the council’s decision. June 2020 Not upheld
Administration of applications Mr C asked for an independent review of the council’s decision. May 2020 Upheld
Administration of applications Mr C asked for an independent review of the council’s decision about his community care grant. May 2020 Not upheld
Meeting the need Ms C, a social worker, requested an independent review on behalf of her client (Mr A). April 2020 Upheld
Meeting the need Ms C asked for an independent review of the council’s decision. April 2020 Upheld
Where we have asked the council to reconsider the application Mr C applied for a crisis grant as he had received earnings which impacted on the amount of Universal Credit (UC) he received. March 2020 Upheld
Where we have asked the council to reconsider the application Ms C applied for a community care grant for a number of household items. March 2020 Upheld
Decision making with limited information Mr C applied for a community care grant for a number of household items. February 2020 Upheld
Decision making with limited information Ms C asked for an independent review of the council’s decision. February 2020 Upheld