Easter office closure
Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April until 10am on Tuesday 14 April 2020.
Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected. Please read our information for customers and organisations
Scottish Welfare Fund Independent Review Service engagement event
We held our first Scottish Welfare Fund Independent Review Service engagement event on Thursday 8 February 2018 at the Wheatley Academy in Glasgow.
This event was an opportunity for delegates to share good practice with a series of speakers, meet SPSO staff and participate in interactive workshops focussing on areas including:
- good decision making
- ensuring that the SWF is accessible to all and that staff delivering the scheme are supported when managing difficult behaviour
- quality assurance
The Scottish Public Services Ombudsman, Rosemary Agnew, spoke at the event, as well as speakers from a range of organisations involved in the delivery of the Scottish Welfare Fund and organisations supporting applicants.
All of the presentations and workshop materials from the day are now available.
Updated: February 14, 2018