Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
When applicants incur detriment sourcing items themselves Ms C applied had obtained a larger tenancy due to overcrowding issues February 2019 Upheld
Low income Mr C applied for a crisis grant as he had repaid gambling debts February 2019 Not upheld
Exceptional circumstances for crisis grants Miss C applied for a crisis grant for living expenses after spending her Universal Credit (UC) payment repaying money she had borrowed from a friend January 2019 Upheld
Crisis grants that are not as a result of an unforeseen event Ms C applied for a crisis grant November 2018 Upheld
Lost money Ms C, a single parent with a young dependent, applied for a crisis grant having lost her purse while shopping November 2018 Upheld
Exceptional pressure qualifying criterion Mr C applied for a community care grant after moving home November 2018 Not upheld
First tier/ new application Mr C, a welfare rights officer, applied for a crisis grant for food and living expenses on behalf of Mr A November 2018 Upheld
Resident within the local authority area Mrs C applied for a crisis grant as her landlord had sold her property which meant she had to secure another tenancy November 2018 Upheld
Low income Mr C applied for a crisis grant as he had repaid gambling debts November 2018 Not upheld
Priority curtains Mr C, who works for a housing charity, requested an independent review on behalf of his client (Mr A) October 2018 Upheld