COVID-19 update 

Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are also responding to emails; however, due to the impact on our staffing resources, our response times might be affected. Please read our information for customers and organisations.
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Case summaries

Subject Month / Year Outcome
Self-Isolation Support Grant C asked us to review the council's decision to refuse their application for a self-isolation support grant. December 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. November 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. November 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Not upheld
Priority assessments not taking into account circumstances C, an advice worker, asked for an independent review of the council's decision on behalf of their client (A). October 2020 Upheld
Priority assessments not taking into account circumstances C asked the SPSO to review the council's decision to refuse their community care grant application for a single bed, single bedding pack and chest of drawers. October 2020 Upheld
Applications impacted by the COVID-19 pandemic C, a housing officer, asked for an independent review of the council’s decision on a community care grant application on behalf of A. September 2020 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their crisis grant application. September 2020 Upheld