Case summaries

Subject Month / Year Outcome
Where we have asked the council to reconsider the application Ms C applied for a community care grant for a number of household items. March 2020 Upheld
Where we have asked the council to reconsider the application Mr C applied for a crisis grant as he had received earnings which impacted on the amount of Universal Credit (UC) he received. March 2020 Upheld
Decision making with limited information Mr C applied for a community care grant for a number of household items. February 2020 Upheld
Decision making with limited information Ms C asked for an independent review of the council’s decision. February 2020 Upheld
Overarching principle being used as the reason for decline Mr C asked for an independent review of the council's decision January 2020 Upheld
Definition of an emergency Ms C asked for an independent review of the council's decision. January 2020 Upheld
Entitlement to SWF for people from abroad Ms C applied for a crisis grant for assistance with living costs. December 2019 Upheld
Entitlement to SWF for people from abroad Ms C asked for an independent review of the council’s decision. December 2019 Upheld
Poor signposting Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant for living expenses for his family. November 2019 Not upheld
Poor signposting Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant as he spent his Universal Credit payment taking his cat to the vet and had no money until his next payment of benefit. November 2019 Not upheld