Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Priority hall carpets Ms C requested an independent review of the council's decision on her community care grant application March 2019 Upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a replacement bed and sofa, carpets for her living room, window blinds, clothing and redecorating costs March 2019 Upheld
Common medical conditions with respect to priority Mr C, a housing officer, applied for a community care grant on behalf of his client, Ms A March 2019 Upheld
When applicants incur detriment sourcing items themselves Ms C applied had obtained a larger tenancy due to overcrowding issues February 2019 Upheld
Low income Mr C applied for a crisis grant as he had repaid gambling debts February 2019 Not upheld
Resident within the local authority area Mr C applied for a crisis grant for living costs February 2019 Upheld
Exceptional circumstances for crisis grants Miss C applied for a crisis grant for living expenses after spending her Universal Credit (UC) payment repaying money she had borrowed from a friend January 2019 Upheld
Definition of an emergency Ms C applied for a crisis grant November 2018 Upheld
Lost money Ms C, a single parent with a young dependent, applied for a crisis grant having lost her purse while shopping November 2018 Upheld
Exceptional pressure qualifying criterion Mr C applied for a community care grant after moving home November 2018 Not upheld