COVID-19 update
Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are also responding to emails; however, due to the impact on our staffing resources, our response times might be affected. Please read our information for customers and organisations
Leaflets and forms
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Scottish Welfare Fund Advisers Information Leaflet
/scottishwelfarefund/scottish-welfare-fund-advisers-information -
Scottish Welfare Fund Information Leaflet
/scottishwelfarefund/information-leaflet -
Independent Review application form
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Customer Service Standards
/scottishwelfarefund/customer-service-standards-leaflet -
Customer Service Complaints leaflet
/scottishwelfarefund/customer-service-complaints-leaflet -
Customer Service Complaints form
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Asking us to reconsider our decision leaflet
/scottishwelfarefund/asking-us-reconsider-our-decision -
Asking us to reconsider our decisions form
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Unacceptable Actions Policy
/scottishwelfarefund/unacceptable-actions-policy-leaflet