Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

SPSO Customer Service Standards: our commitments to you

We are committed to offering you a high-quality service.  Our Customer Service Standards describe how you can expect us to act.

Where we have failed to meet these standards, we want to know. We take complaints about our service seriously.

Our customer service complaints leaflet tells you how we will consider complaints about the service we deliver.

If you are unhappy with the service you have received from us, use our customer service complaints form (PDF, 42KB) or online form to let us know.

Updated: April 2, 2019