Decision Reports

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. Once we’ve made a decision on a case, we send the letter to the person who made the complaint and the organisation they complained about.

We laid our first report of decision letters (technically these are 'discontinued investigations') before Parliament in June 2011.

The reports let people see the kinds of complaints that are brought to our office and what we are able to investigate and how we do so. By sharing outcomes, we hope to help complainants see what we can, and cannot, achieve for them.

It is important to bear in mind that complaints that look similar may not have the same outcome, and each outcome will depend entirely on the specific circumstances of each case.   We have provided a document that explains some of the terms that we use - click here to read this document.

The individual decisions are searchable below by body, subject and so on. This accessible format is designed to benefit the public, service providers and others in several ways:

  • providing more learning to bring about service improvements
  • sharing good practice
  • helping the public understand our role
  • informing other stakeholders
     

 Updated 9 August 2011

e.g. 201102089
e.g. planning