We look at complaints after you have gone through the organisation's complaints procedure to try to sort things out first. Public services we can look at are listed here.
The information below explains what we do when we get your complaint.
Our Advice Team will help with your enquiry when you first contact us. Read more
When we get your complaint, we will make some checks. Read more
Understanding and investigating your complaint
If your complaint is one that we can look at, we will begin by contacting you and the organisation for more information. Read more
Our advice line freephone number is 0800 377 7330. If you need any information in other languages or formats, please let us know.
For information about how we meet different needs read here