Leaflets for the public

We have a range of leaflets and forms to help members of the public with complaints.  It includes leaflets in various formats such as easy-to-read and audio telling you how to make a complaint.  There's also the complaint form that should be used to submit a complaint to SPSO. Click here to access the leaflets.

Fact sheets

Our fact sheets give information about specific subjects of complaint.  They are based on common topics of complaints and enquiries.  The fact sheets outline what we can and cannot do in certain areas.  Click here to access the fact sheets.

Sectoral information

The SPSO takes complaints about most public services in Scotland.  For advice and information leaflets by sector, click the most suitable link (highlighted) below:

• Commission or regulator complaints
  
• Council complaints
  
• Health complaints
  
• Higher and further education complaints
  
• Prison complaints
  
• Scottish Government complaints
  
   

Leaflets for complaint handlers

We have a range of leaflets with advice for complaint handlers. Our leaflets give advice on referring to SPSO, our policies and process.  Click here to access the leaflets.

Contact Us

If you are not sure if we can look at your complaint, call us for advice.  To speak to a member of staff contact us on our freephone adviceline 0800 377 7330. Click here for other ways to contact us.

Updated on 10 January 2011