Scottish Public Services Ombudsman

Call us on 0800 377 7330

We publish findings to share learning from complaints and inform improvement

Investigation reports

In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online. These findings are published as investigation reports.

Decision reports

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports.

View our investigation reports

View our decision reports


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Contact the communications team on 0131 240 8849.