We publish our findings to share learning from complaints and help service providers improve.

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports. In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online. These findings are published as investigation reports.

• To read our decision reports, click here. 

• To read our investigation reports, click here. 
  

Ombudsman's Newsletter
We provide a regular e-update for public service providers, MSPs, the Scottish Government and other people who are interested in our work. The newsletter summarises significant findings from complaints and draws attention to particular issues and recurring themes and trends so that lessons can be learned and improvements made. To read the Ombudsman's Newsletter, click here.

To find our more about our process, click here.
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Updated 12 March 2013