As Scotland's Ombudsman, we handle complaints about public services in Scotland including councils, the National Health Service, housing associations and cooperatives, universities and colleges, most water and sewage providers, prisons, the Scottish Government and its agencies and departments, and most Scottish authorities.
We look into complaints where a member of the public claims to have suffered injustice or hardship as a result of maladministration or service failure. We are the 'last resort', and look at complaints which have been through the formal complaints procedure of the organisation concerned.
Our vision is of enhanced public confidence in high quality, continually improving public services in Scotland which consistently meet the highest standards of public administration. We aim to bring this about by providing a trusted, effective and efficient complaint handling service which remedies injustice for individuals resulting from maladministration or service failure.