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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Our training unit provides both direct delivery and e-learning training solutions for public sector complaint handlers.
Courses have been developed for frontline staff to support the implementation of Model Complaints Handling Procedures (MCHPs) in different sectors.

This training is available to all public sector bodies and the e-learning is currently free.

For further information on the options as well as details on how to book, please follow the links below. 

If you would like to discuss your requirements, please contact Nicola Driver, Training Coordinator, at training@spso.gov.scot

Please note: We are currently not taking any training course bookings because of the impact of COVID-19. We will monitor the situation and update this page once we are able to take bookings again. 


Contact us

If on behalf of a public sector organisation you have any questions about complaints handling, or if you require support or guidance, please contact us:

Phone:  0131 240 8852

Contact form 

Updated: March 18, 2020