Our training unit provides both direct delivery and e-learning training solutions for public sector complaint handlers.
Courses have been developed for frontline staff to support the implementation of model CHPs in different sectors.
This training is available to all public sector bodies and the e-learning is currently free.

For further information on the options as well as details on how to book, please follow the links below to our 'Valuing complaints' website. 

If you would like to discuss your requirements, please contact Kerry Flinn, Training Coordinator, at training@spso.gov.scot


Updated: June 20, 2019