Our training unit provides both direct delivery and e-learning training solutions for public sector complaint handlers.
Courses have been developed for frontline staff to support the implementation of Model Complaints Handling Procedures (MCHPs) in different sectors.
This training is available to all public sector bodies and the e-learning is currently free.
For further information on the options as well as details on how to book, please follow the links below.
If you would like to discuss your requirements, please contact Nicola Driver, Training Coordinator, at firstname.lastname@example.org
Please note: We are currently not taking any training course bookings because of the impact of COVID-19. We will monitor the situation and update this page once we are able to take bookings again.