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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Our training unit provides both direct delivery and e-learning training solutions for public sector complaint handlers.
Courses have been developed for frontline staff to support the implementation of Model Complaints Handling Procedures (MCHPs) in different sectors.

This training is available to all public sector bodies and the e-learning is currently free.

For further information on the options as well as details on how to book, please follow the links below. 

If you would like to discuss your requirements, please contact Nicola Driver, Training Coordinator, at training@spso.gov.scot

Please note: We are currently not taking any training course bookings because of the impact of COVID-19. We will monitor the situation and update this page once we are able to take bookings again. 


Contact us

If on behalf of a public sector organisation you have any questions about complaints handling, or if you require support or guidance, please contact us:

Phone:  0131 297 4814

Contact form 

Updated: July 7, 2020