COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Our training unit provides training solutions for public sector complaint handlers.

For further information on the options as well as details on how to book, please follow the links below. 

Training options

If you would like to discuss your requirements, please contact Nicola Driver, Training Coordinator, at

Please note: Currently our training courses are trainer-led online courses only; we are unable to take classroom-based training bookings because of the impact of COVID-19.

Contact us

If on behalf of a public sector organisation you have any questions about complaints handling, or if you require support or guidance, please contact us:

Phone:  0131 297 4814

Contact form 

Updated: January 16, 2021