Scottish Public Services Ombudsman

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  • Report number:
  • Date:
    December 2007
  • Body:
    North Ayrshire Council
  • Sector:
    Local Government


The complainants (Mr and Mrs C) are the visually impaired parents of two children, the younger of whom (Child A) is visually impaired.  North Ayrshire Council (the Council) arranged transport to and from nursery school for Child A, with another child and a Council-employed escort.  However, Mrs C considered that, as Child A's mother, she should have been able to act as the escort.  She raised concerns about lack of comparability with her elder daughter's treatment, her younger daughter's right to be taken to nursery by her mother and denial of her own rights as a mother to take her daughter to school herself.

Specific complaint and conclusion

The complaint which has been investigated is that the Council's transport arrangements should have included Mrs C as the escort (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Download report number 200602279 as a PDF (44.79 KB)

Updated: May 20, 2013