Overview

The complainant (Mr C) raised a number of concerns about the treatment he received when he attended the Accident and Emergency Department at Stirling Royal Infirmary (the Hospital) on 24 June 2007, following a road traffic accident.

Specific complaint and conclusions

The complaint which has been investigated is that Mr C received inadequate treatment when he attended the Accident and Emergency Department at the Hospital on two occasions on 24 June 2007, following a road traffic accident (upheld).

Redress and recommendations

The Ombudsman recommends that Forth Valley NHS Board:

• (i) apologise to Mr C for the failings identified in this report;
• (ii) share this report with the Senior House Officer so that she can reflect on her actions; and
• (iii) consider using the circumstances of this complaint in an anonymised form as a learning tool for junior staff working in Accident and Emergency.

The Board have accepted the recommendations and will act on them accordingly.