The complainant Mrs C raised a number of concerns about the care and treatment provided to her daughter (Ms A) who had mental health problems. Ms A's treatment was provided by Clinical Psychologists and was then transferred to a Community Psychiatric Nurse.
Specific complaints and conclusions
The complaints which have been investigated are that:
Redress and recommendations
The Ombudsman recommends that Forth Valley NHS Board (the Board):
The Board have accepted the recommendations and will act on them accordingly.