The Ombudsman is inviting tenders for the provision of cleaning services for the office spaces in Bridgeside House, occupied by:

This position is now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are hiring a Complaints Reviewer. Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

This tender invitation is now closed.

The Ombudsman is inviting tenders for the provision of an Independent Customer Service Complaints Reviewer (ICSCR) service. The ICSCR will be responsible for investigating and responding to complaints about the service provided by the SPSO in the carrying out of its statutory functions against its customer service standards.

This month we published decision reports from nine complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 8
• Housing Associations: 1

Outcomes:

During February we 

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement? We are hiring a Team Assistant.

Based in our Assessment and Guidance team, the successful candidate will play a pivotal role as the first point of contact to the SPSO and our complaints process. This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.

Closing date: 10am 19 March 2026

During January we 

This month we published decision reports from 12 complaints investigated by the Ombudsman.

Sector breakdown:

This month we published decision reports from 14 complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 8

Outcomes:

• Fully upheld: 7
• Some upheld: 1

We made 21 recommendations to public bodies.

During November we