At the 2023 SPSO Conference, Carolyn Hirst, Independent Consultant and Researcher at Hirstworks, delivered a fantastic session to delegates drawing on her own experiences and learnings to do with complaint handler wellbeing.
This month the Ombudsman’s findings highlight the importance of taking a person-centred approach.
Last month we:
We have laid our Annual Report for the year 2022-23 before the Scottish Parliament.
Highlights include:
Scottish Public Services Ombudsman is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to SPSO, SWF and INWO websites.
These website(s) are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance(s) listed below.
Last month we:
This month the Ombudsman’s findings highlight the importance of following good complaints handling procedures and having mechanisms in place to learn from complaints.
