Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Ombudsman's findings September 2022
We laid ten public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
We are hiring!
Note: this vacancy is now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team.
First Independent National Whistleblowing Report published
Today Rosemary Agnew, Independent National Whistleblowing Officer (INWO), laid her first whistleblowing investigation report before the Scottish Parliament.
The INWO upheld two elements of the whistleblower’s complaint, and made recommendations for improvement in relation to the handling of the concern in line with the National Whistleblowing Standards (the Standards); she did not uphold a third element.
Ombudsman's findings August 2022
We laid 13 public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 408KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Advisers Open Seminar - Thursday 1 September 2022
The SPSO is the final stage for complaints about public service organisations in Scotland including the NHS and health and social care partnerships.
Ombudsman's findings July 2022
We laid 16 decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 390KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Child Friendly Complaints Handling Process Guidance
Following a multi-year project of extensive consultation and co-design, we can now share our new Child Friendly Complaints Handling Process Guidance. The guidance is intended to sit alongside the Child Friendly Complaints Handling Principles, to provide detailed best practice guidance on how to deliver the Model Complaints Handling Procedure in a way that meets children’s rights under the UNCRC.