SPSO Annual Report 2018-19
Today we are publishing our Annual Report for the year 2018-19.
Ombudsman's findings October 2019
Today we laid 41 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 282KB) or read it online (link is external).
Internship opportunity
Update: This vacancy is now closed.
Ombudsman's findings September 2019
Today we laid 60 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 298KB) or read it online (link is external).
Ombudsman's findings August 2019
Today we laid 42 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 298KB) or read it online (link is external).
We are seeking professional advisers!
We are currently seeking professional advisers (consultants and senior professionals with appropriate qualifications and experience) to provide specialist advice on our casework in the following clinical areas:-
Ombudsman's findings July 2019
Today we laid 52 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 282KB) or read it online (link is external).
Ombudsman's findings June 2019
Today we laid 37 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 230KB) or read it online (link is external).
Ombudsman's findings May 2019
Today we laid 49 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 226KB) or read it online (link is external).
SPSO Annual Statistics 2018-19
We have today published our 2018-19 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year.
Highlights include:
- 4,188 complaints received
- 3,955 complaints determined
- 670 complaints investigated
- 58% of investigated complaints upheld
- 1,160 recommendations made