Statistics

Our annual statistics for 2009-10 can be accessed by clicking the relevant links below. All reports are in PDF format.

There have been no significant changes to recording methods in 2009-10 or 2008-09 compared to 2007-08. However, please note that if you intend to compare 2007-08 statistics with previous years, it is important to read about the changes we made to recording in April 2007. These changes are explained in the Changes to Recording section.

Annual Totals 
Click here to see the numbers of enquiries and complaints received annually by the SPSO from April 2003 onwards. From April 2004 onwards, these tables give the proportion of complaints received by each of the sectors under our jurisdiction - health, local government, housing, the Scottish Executive/ Scottish Government and devolved administration, and further and higher education.  Further and higher education came under our remit in October 2005.

Further details can be accessed by clicking on the relevant links for the years below:

2009-10
Enquiries and complaints received by subject
Complaints received by subject and authority
Enquiries and complaints determined by sector and outcome
Complaints determined by outcome and authority

2008-09
Enquiries and complaints received by subject
Complaints received by subject and authority
Enquiries and complaints determined by sector and outcome
Complaints determined by subject and outcome
Complaints determined by outcome and authority

2007-08
Quarterly Review of Cases Received and determined
Enquiries and complaints received by subject
Complaints received by subject and authority
Enquiries and complaints received (for comparison with 2006-07)
Enquiries and complaints determined by sector and outcome
Complaints determined by subject and outcome
Complaints determined by outcome and authority

2006-07
Enquiries and complaints received by subject
Complaints received by subject and authority
Enquiries and complaints closed by sector and outcome
Complaints closed by subject and outcome
Complaints closed by outcome and authority

2005-06
 Enquiries and complaints received by subject
Complaints received by subject and authority
Complaints closed by outcome and authority

2004-05
Enquiries and complaints received by subject
Complaints received by subject and authority
Complaints closed by outcome and authority

Please note that no further details are available for 2003-04 or earlier.

Outcomes
Outcomes relate not just to the investigation reports we send to the Scottish Parliament, but to the full range of responses we make to the complaints we receive.  We record and publish the outcome of all the complaints we receive, to share the learning from our work as widely as possible and so improve the delivery of public services.  To see explanations of the different outcomes, please see the Explanation of Terms section.

For a more information about 'Section 2(2)' please click here.

Updated 18 June 2010