Our statistics come from our casework. They are about the enquiries and complaints we receive and handle each year. We release our official statistics once a year.
Our statistics cover:
- Enquiries and complaints received by subject
- Complaints received by subject and authority
- Enquiries and complaints determined by sector and outcome
- Enquiries and complaints determined by subject and outcome
- Complaints determined by authority and outcome
You can access our annual statistics from April 2004 onwards by using the links below. If you have difficulty working with the documents, please contact us.
Changes to recording and remit
Please note, we made changes to recording in April 2007. If you intend to compare 2007 - 08, please read about these changes here. From 2010 -11, we also started to record information about the outcomes of complaints on which we made a decision but did not report publicly. There have been no other significant changes to our recording methods since 2007.
The SPSO has been subject to expansions to remit since its inception. In October 2005, further and higher education came under our remit in October 2005, and complaints from prisoners from 1 October 2010. Complaints from prisoners about the Scottish Prison Service are included in Scottish Government sector totals from 2010-11 onwards. From November 2011, our remit grew to include complaints from prisoners about health care matters. These complaints are recorded for the relevant health board area and included in the health sector totals from 2011-12.