We look at complaints after you have gone through the organisation's complaints procedure to try to sort things out first. We have a list of the public services we can look at (PDF 32KB).
The information below explains what we do when we get your complaint.
Understanding and investigating your complaint
If we decide to look at your complaint, we will begin by contacting you and the organisation for more information.
Our advice line freephone number is 0800 377 7330. If you need any information in other languages or formats, please let us know.
Updated: June 27, 2016