SPSO Complaints Improvement Conference
Tuesday 25 February 2020, Tynecastle Park
Our next complaints improvement conference is now available to book! The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints. There will be a mixture of presentations and workshops around the following themes:
This month we published decision reports from 14 complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
We made 21 recommendations to public bodies.
During November we
This vacancy is now closed.
This month we published decision reports from 14 complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
During November we
Submissions are now closed.
The Ombudsman is inviting tenders for the provision of web hosting, web support and development services.
The provider will work closely with the Engagement and Communications team to ensure that the objective of raising informed awareness of the SPSO service and sharing the learnings from SPSO’s findings is fulfilled.
The successful contract from this invitation to tender will:
This month we published decision reports from 9 complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
During October we
