New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
202112069 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
202204012 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
202208861 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
202300806 | Western Isles NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
202301151 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
202301564 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
202301849 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | April 2025 |
202302913 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
202302915 | The City of Edinburgh Council | Complaints handling | Upheld, recommendations | April 2025 |
202303401 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |