We are pleased to publish the draft of our British Sign Language (BSL) Plan. This plan outlines the actions which SPSO will take over the period of 2018-2023 to improve access to information and services for BSL users. The plan is available in both English and BSL.

SPSO's Draft BSL Plan (BSL Version):

The Scottish Public Services Ombudsman publishes her second annual report about her Scottish Welfare Fund Independent Review Service today, 26 July 2018.

Some key points:

Today we laid 71 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 215KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 63 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 171KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 60 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 249KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 62 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 164KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Changes to social work complaints handling

Following a Scottish Government review of social work complaints, the complaints system will change from 1 April 2017.

The October 2016 update is the first in a series of bulletins about the changes to the social work procedure.

It  includes information on:

• the new complaints procedure;
• our professional judgement powers and how we will consider professional judgement;
• the transitional period;
• priorities in the coming months.

Today we laid 43 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 120KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

We are pleased to publish our 2015-16 annual report today.